Privacy Policy

Last Updated: November 2025
Business Name: Mystical Flames (Proprietorship)

1. Information We Collect

Personal Information

  • Name, email address, phone number
  • Shipping address and billing address
  • Payment information (processed securely through payment gateways)
  • Order history and preferences

Automatically Collected Information

  • IP address and browser type
  • Device information and operating system
  • Website usage data through cookies
  • Pages visited and products viewed

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Personalize your shopping experience
  • Send promotional offers (only with your consent)
  • Improve our products and services
  • Comply with legal obligations

3. Information Sharing

We do NOT sell or trade your personal information to third parties. We may share information with:

  • Shipping partners (Delhivery, India Post, etc.) for delivery
  • Payment gateways (Razorpay, PayPal, etc.) for transaction processing
  • Legal authorities when required by law

4. Data Security

We implement security measures including:

  • SSL encrypted website connection
  • Secure payment processing
  • Limited access to personal information
  • Regular security assessments

5. Payment Security

All payments are processed through secure payment gateways. We do not store your credit card/debit card details on our servers.

6. Cookies

We use cookies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve user experience
  • Show relevant products

You can disable cookies through your browser settings, but this may affect website functionality.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Withdraw consent at any time

8. Data Retention

We retain your personal information only as long as necessary for:

  • Order processing and delivery
  • Legal compliance
  • Customer service purposes
  • As required by Indian laws

9. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

We do not knowingly collect information from children under 13 years of age. Our products and services are directed to individuals who are at least 13 years old.

11. Marketing Communications

We send promotional emails only to customers who have:

  • Opted-in during checkout
  • Subscribed to our newsletter
  • Given explicit consent

You can unsubscribe at any time using the link in our emails or by contacting us.

12. Grievance Officer

As required by Indian IT Act, we have appointed a Grievance Officer:

Name: Asiyazarrin Hashmi
Email: mysticalflames23@gmail.com
Response Time: Within 24-48 hours

13. Policy Updates

We may update this privacy policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions or concerns:
Email:mysticalflames23@gmail.com
Phone: +91 8320559242

This privacy policy complies with the Information Technology Act, 2000 and rules made thereunder.